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John Kapito going after ‘no refund Policies’ practiced by some Traders in Malawi

John KapitoThe Consumers Association of Malawi (CAMA) yesterday unveiled an initiative christened ‘Receipt Langa’ which seeks to support Consumer Protection Law.

Consumer protection law or consumer law is considered an area of law that regulates private law relationships between individual consumers and the businesses that sell those goods and services.

 

Addressing Journalist, at a meeting held at Mount Sochi Hotel in Blantyre, CAMA Executive Director, John Kapito said the tendency by some traders who issue receipts inscribed ‘goods once purchased are not returnable’ is unlawful and has to be flashed out at all cost.

Kapito further said such trends have led to poor and uninformed Malawians losing their hard earned cash in purchasing sub standard goods, which they cannot even return.

“At the end of the campaign, customers should be able to claim receipts, assurance and certification from the traders,” he added.

“Malawians must understand that under the Consumer Protection Act of 2003, traders are obliged to issue valid receipts to consumers, as evidence of the legal trade between the two parties.

According to Kapito receipts ought to include the consumer’s name, goods purchased, price and the amount that has been forwarded to government through the Value Added Tax (VAT).

“At the end of the campaign, consumers must also be able to appreciate the considerable value of keeping such receipts,” he added “Receipts give us a legal backing whenever we want to return goods already purchased if we found them substandard.”

Consumer protection laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors.

They may also provide additional protection for those most vulnerable in society. Consumer protection laws are a form of government regulation, which aim to protect the rights of consumers.

For example, a government may require businesses to disclose detailed information about products particularly in areas where safety or public health is an issue, such as food.

Consumer protection is linked to the idea of consumer rights, and to the formation of consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints.

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