The Lilongwe Water Board (LWB) recently introduced pre-paid water metering system to improve its service delivery. The metering system is an upgrade from the post-paid metering system, which the Board has been using since its establishment in 1947.
The pre-paid metering system is one of the innovations the Board is implementing to, among others, enhance revenue collection and eradicate illegal water usage by simplifying water supply services.
Through the pre-paid system, a customer will be paying for water upfront before using it. The system is similar to the Electricity Supply Corporation of Malawi (ESCOM) pre-paid metering system.
In addition, the pre-paid water metering system promotes best water demand management initiatives, as customers will be able to maximize water usage, according to the amount of credit in their pre-paid account, by curbing inessential or low-use values through price or non-price measures.
The pre-paid meters are programmed to stop the flow of water once the pre-paid credit is exhausted, and alerts a customer when he/she has low water credit. The meters have also a facility to enables customers to view the history of their water usage, to better manage it.
HOW THE METER OPERATES
The meter operates using a Customer Interface Unit (CIU) through wireless communication. The STS decryption connection between the meter and the CIU provides a convenient interface to the customer. Customers will be using the CIU device to recharge their water meters and also access information like token acceptance and rejection, credit status and historical usage data.
The water meter’s design makes it immune to any tampering and fraud.
The facility details:
• Pre-paid meters will come with Customer Interface Unit (CIU).
• Customers will use the CIU to top-up their account within the radius of 2 kilometers as long as there is no interference.
• All pre-paid meters will come with a start-up credit (that will be recovered from subsequent customer purchases).
• Once the start-up credit is exhausted, customers will be required to buy a 20-digits water credit token and top-up their accounts using any First Merchant Bank (FMB) branch.
• Customers that have unsettled water bills shall be deducted 60 percent of every top-up they will make until the bill is settled.
System Benefits:
• The pre-paid metering system will eradicate delays in bill delivery.
• Improve bill accuracy.
• Instill self-management of consumption by customers.
• Assist in immediate detection of leakages.
• Assist timely and speedy faults reporting.
Meanwhile, first phase of the pre-paid meter installation is targeting institutional customers before it rolls out to other Lilongwe water Board customers.
