BLANTYRE-(MaraviPost)-The Ministry of Homeland Security has officially resumed passport processing after transitioning to a new permanent system developed by Madras Security Printers.
This development comes after a 2024 cyberattack crippled the previous system, forcing the ministry to rely on a temporary solution that caused significant delays and stranded many Malawians abroad.
The new system boasts stronger e-passport security features, online applications and payments, decentralized printing, and instant issuance.
Passport services resumed today in Lilongwe and will be extended to other major cities next week, including Blantyre, Mzuzu, Mangochi, Salima, Mzimba, Karonga, Kasungu, and Chikwawa.
The Ministry has prioritized clearing all previously paid-for applications, which will be processed within 21 days.
According to a statement signed by Homeland Security Minister Ezekiel Ching’oma, a dedicated tech team is working round-the-clock to fast-track processing.
Additionally, Malawi’s foreign missions have been alerted to recognize the new e-passport, ensuring seamless immigration clearance for travelers abroad.
To support the smooth rollout of the new system, immigration officers are undergoing internal training on the Madras system at the Midas Training Centre in Lilongwe.
This training aims to ensure consistent service delivery across all passport issuance points.
The resumption of passport processing with enhanced security features marks a significant milestone for Malawi, providing citizens with a more efficient and secure way to obtain travel documents.
