LILONGWE-(MaraviPost)-Lilongwe Water Board (LWB) has been praised for improved quality services.
During the symposium which the utility agency organised on Friday, June 27, 2025 in the capital, brought together partners, customers and stakeholders.
One of the customers from Area 49, Zitha Somanje, commended the LWB for improved water services delivery.
Somanje however appealed the utility agency to improve on prepaid billing services.
“This symposium has helped us engage more with the board.
“I’m in impressed with quality services LWB is providing over the past three years. We just want the agency to improve on prepaid billing as sometimes we don’t get token in time and also fail to get water in time once credit ends,” says Somanje.
LWB Board chairperson Inkosi ya Makosi Mbelwa expressed optimism that the customer symposium will helped the organisation to enhance customer relation and improve service delivery.
Chief Mbelwa observed that the gathering helped also the utility agency to gather feedback from partners and customers to identify areas for improvement that will inform its new strategic plan for 2025 to 2030.
Mbelwa therefore emphasized that the board’s primary goal is to ensure a secure water supply for Lilongwe city and increase access to reliable and quality water sanitation services for residents.
He however bemoaned that cases of deforestation remains a significant challenge, but assured that the board is working to address this issue.
In his remarks, the Director of Water Supply Services in the Ministry of Water and Sanitation, Prince Mleta, highlighted the ministry’s commitment to ensuring that customers receive adequate water supply.
“The ministry takes the issues of water seriously to ensure that our customers have access to enough water in their residences,” he said.
During the symposium the board also launched a new phone app for paying water bills.
The App is expected to make it easier for customers on bill payments which will significantly reduce the hassle and inconvenience associated with traditional payment methods.