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Malawian Airlines gets bad Reviews from Travelers

A smaller aircraft is currently flying between Blantyre to Johannesburg, due to the runway construction at Chileka Airport. Unfortunately when the plane is full, luggage is deliberately left on the tarmac

First time flying Malawian Airlines, my experience was not great. This is an honest Review based on my experience. I don’t intend to offend anyone – KENYAN SISTER

mass gussy: That is worrying. If the inside of the plane is of low standard what about the maintenance of the engines etc.  Can you imagine the different strains of bacteria that would be present in that plane?

Anointed Prayers: Please let Ethiopian Airlines know about this because Ethiopian Airlines subcontracted that route to Malawian Airlines.

FUN GIRL91: They could at least, refurbish the seats and clean up the plane.

Adrina Monet: Wow, wow, wow, wow — I can’t say that enough.

I am so sorry that this was your flight experience w/ Malawian Airlines. An absolute nightmare.

“luggage is left on the tarmac”

Z Aldworth (South Africa) 15th July 2019

Not Verified | A smaller aircraft is currently flying between Blantyre to Johannesburg, due to the runway construction at Chileka Airport. Unfortunately when the plane is full, luggage is deliberately left on the tarmac. I understand this is for safety reasons, but some communication from Malawian Airlines would be really appreciated. Or a simple solution will be to restrict passengers to 1 piece of luggage until the runway is completed and the bigger plane is flying again.

“no idea where our bags are”
G Fairley (United Kingdom) 30th April 2019
Due to a recent and short notice government decision to close the longer runway at Chileka for maintenance (which we only found out from reading a local newspaper), Malawian Airlines only other larger aircraft, a 737, cannot be used. So flight schedules were altered after we arrived in Blantyre and the smaller Q400 was used instead. As we taxied for take off, I spotted a trailer full of luggage (with my easily identifiable suitcase on the top) tucked away behind 2 military helicopters. Clearly the right decision had been made not to overload the smaller plane – by intentionally concealing a trailer full of bags. No-one at Chileka advised any passengers, which was quite underhand and just shunted the problem onto staff at OR Tambo. When I told the other passengers about the background reason, they were understandably as angry as I was. We had two onward flights and our bags were not checked through to our final destination due to advice from our travel agent. I really felt for the family travelling to Brazil, who’s luggage was also left on the tarmac. Had Malawian Airlines check in staff advised us of the overweight issue we would have checked the bags with final destination labels. So now, we’re back in the UK, no idea where our bags are and not confident they’ll be intact if they do eventually reach us. Security at Chileka is ‘relaxed’. And the reality is this problem will exponentially escalate as the excess baggage problem continues rolling over into successive flights. Malawian Airlines just need to be honest with their passengers and explain the situation! Nobody will dispute a safety decision but implementing it in a sneaky and underhand way just aggravates the situation. If you are booked with Malawian Air from Blantyre to Johannesburg, or Blantyre to Lilongwe (Blantyre is the middle stop for the aircraft to pick up passengers for the service between Johannesburg and Lilongwe) over the next few months ask direct questions about luggage capacity on the aircraft, and insist on answers when you are checking in for your flight, and take as much in your hand luggage as you can.

“never recommend this airline”
G Reagan (Malawi) 23rd July 2018
? Trip Verified | Johannesburg to Blantyre. They overbooked the flight, still checked us in. Then made us wait almost 8 hours standing around the ticketing office with absolutely incompetent staff. No one knew what was going on nor could assist us. On top of that they have also lost our bags. I could never recommend this airline to anyone to travel ever! Use another airline

“underestimated their incompetence”
E Damala (South Africa) 25th December 2017
? Trip Verified | Blantyre to Lilongwe. On this leg, one of my bags didn’t not pitch up at Lilongwe; alerted staff immediately; I was relaxed that it could solved in few hours (why? because when I was boarding at Blantyre there were 2 planes (one to Lilongwe, then Lusaka then Harare; the other to Johannesburg) on the ground about to leave same time thought a simple mix-up of bags when loading). I was totally wrong; the staff were and still are clueless. It did not appear to them that a customer is adversely been affected and inconvenienced for them to make simple calls (yes a simple call) to alert their staff in Johannesburg or Harare or Lusaka to check out my luggage when the off-loading. I had totally underestimated their incompetence, till today no feedback and no luggage, and no-one has an answer. For me, I am not flying with you guys gain; better pay extra bucks and get the utmost airliner customer support professionalism. We all know luggage got misplaced but this is way down the ladder in handling such things. You should be prepared for such images and act.

“I would not fly them again”
Marc Menrath (Germany) 28th October 2017
? Verified Review | Lusaka to Dar es Salaam via Lilongwe. The flights itself were pleasant. Flew with the all-female crew and all the staff was great, felt very safe on board, even during landing in heavy wind and rain in Dar. Food was good, too. We encountered technical problems in Lilongwe, the plane had an electronic failure and could not move on, after three hour of helplessly trying around and waiting for an engineer, it was later evening and the flight was cancelled. I understand this is an exceptional situation and a worst case scenario for every airline at this place and at this time of the day. But you have to keep in mind that Malawian is very small. They run only two different aircrafts and they were very apparently not prepared for such a situation. The crisis management was abysmal. The staff was unable to cope, they gave us a bottle of water after 90 minutes and told us they would give new information in 40 minutes. 120 minutes later they announced the flight was cancelled and they would try to set the connecting passengers on a list for the same flight for the next day. Wait, so it’s at least one full day of waiting in Lilongwe? Yes, they said that. After that, the poor staff was trying to find rooms for the night for the around 50 passengers in Lilongwe. They failed. Many passengers had to sleep in dorms in very bad hotels, they told the next morning. Our hotel, however, did not accept the “voucher“, a handwritten note stating “Malawian Airlines will pay the bill until $ 85“. Guy at the reception said “They always say that, they never pay anything, this is Ethiopian Airlines“, so cash or no room. At least, they fixed the problem during the night and finally, already on the bus to the hotel, they told us we could fly in the early morning. And yes, they kept their word and we could continue our journey at 6 a.m. But whoever flies Malawian should know that this is a good and friendly airline – as long as nothing unexpected happens. In this case, you wish you had paid a little more, at least for a better situation management or information policy. So no, I would not fly them again.

“fly with a different airline”
G Thain (Malawi) 11th April 2016
? Verified Review | Lilongwe to Dar Es Salaam Joke of an airline. Quite possibly the worst managed company ever. Zero customer service. They changed our flight about a month before trip, because they changed their flight schedule (because they felt like it I guess?). It completely screwed us over because we had already booked a connecting flight as well. But instead of fixing the problem they berated us made it seem like it was our fault. The only thing we got was a promise to sit business class, but guess what? We get to the airport and, of course, no business class for us. These guys are lazy, incompetent and have no clue how to manage a business. I highly recommend flying with a different airline if at all possible.

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2 COMMENTS

  1. Dear Traveller who live in Kenya and flew what you call Air Malawi, I think you meant you flew on Malawian Airline.
    Air Malawi was liquidated by Government some years back and in its place the Government allowed Ethiopian Airlines to form Malawian Airline with a green tail in colour as opposed to the red Tail of then Air Malawi as seen on the above photo.
    This is the airline you flew in.
    The air Malawi brand is dead long time, I am sorry.

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