BLANTYRE, (MaraviPost): In what can only be said to be a first in Malawi, Electricity Supply Commission of Malawi (ESCOM) responded positively to a customer’s complaint that she was facing blackouts on top of blackouts and failing to reach Customer service by Phone.
Agnes Mizere @amizere posted on twitter that after suffering an 8 hour blackout without ESCOM picking up the phone to respond to her inquiries, she was hit with another one.
Our Team at the Maravi Post @maravipost responded to her tweet suggested that something needed to be done. We were pleasantry surprised when ESCOM on twitter responded to Agnes Mizere and The Maravi Post to find where Agnes was located so that they could offer assistance.
I know that ESCOM @ESCOM_Malawi lately with the many blackouts has been a butt of jokes. However we would like to commend them for quick response and also utilizing twitter as a means of communication with their customers. The use of social media to communicate with customers should be commended and encouraged.
Below are the tweets:
After an 8 hour or so Escom blackout this morning, there’s another one and Faults are failing to answer their phones. @ESCOM_Malawi
— Agnes Dumi Mizere (@amizere) January 19, 2016
@amizere @ESCOM_Malawi sorry something needs to be done
— Maravipost (@maravipost) January 20, 2016
@maravipost thanks and yes something needs to be done @ESCOM_Malawi
— Agnes Dumi Mizere (@amizere) January 20, 2016
So sorry for this @amizere @maravipost We hope supply was restored. If not, please let us know your location so we can take this on
— ESCOM (@ESCOM_Malawi) January 20, 2016
